8betbd Privacy Policy

1 Introduction and Purpose

8betbd is a safe and reliable online betting and casino platform for players in Bangladesh. We believe that protecting the privacy of your personal information is our core responsibility. This privacy policy ("Policy") tells you how 8betbd collects, stores, uses, and where necessary shares your personal information with third parties.

This policy applies to the website https://8betbd.cam and all services related to it. By creating an account on our platform, playing betting or casino games, making payments, or using any of our services, you are giving your consent to the processing of your information under this policy.

2 Information We Collect

We may collect the following types of information to operate our services properly and provide you with the best experience:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport details (for identity verification)
• Email address
• Mobile number
• Residential address

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking account numbers
• Transaction history — records of deposits and withdrawals
• Bank account details (where required)

2.3 Usage Information

• Login history, session duration, and activity logs
• Gaming history and betting records
• Device type, operating system, and browser information
• IP address and geographic location (approximate)
• Information collected from cookies and similar tracking technologies

2.4 Communication Information

• Records of your communications with us via live chat, email, or other channels
• Details of complaints or requests

3 How We Collect Information

8betbd collects your information in the following ways:

• Information you provide directly: Information you give us yourself during account registration, the verification process, or payment transactions.
• Automatically collected information: Information collected automatically through technical means while you use our platform, such as cookies, log files, and pixel tags.
• Third-party sources: Information received from payment processors, identity verification services, or fraud prevention agencies.
• Public sources: Information obtained from publicly available sources, collectible under applicable law.

4 How We Use Your Information

We use your personal information only for the following purposes:

4.1 Account Management

Your information is used to create, manage, and maintain your 8betbd account, verify your identity, and ensure your security.

4.2 Processing Financial Transactions

Your financial information is used to process deposit and withdrawal requests via bKash, Nagad, and Rocket, to keep transaction records, and to prevent financial fraud.

4.3 Customer Support

Your information is used to answer your questions, resolve complaints, and assist you through our 24/7 Bengali live chat support.

4.4 Legal and Regulatory Obligations

We store and process your information to comply with Anti-Money Laundering (AML) requirements, responsible gaming policies, and other applicable legal obligations.

4.5 Security and Fraud Prevention

Your information is analyzed to detect suspicious activity, maintain platform security, and prevent unauthorized access.

4.6 Service Improvement

User behavior and preferences are analyzed to improve our platform, gaming experience, and promotional offers.

5 Sharing Information and Third Parties

8betbd never sells your personal information or transfers it to third parties for commercial purposes. However, your information may be shared in the following limited circumstances:

• Payment processors: With payment service providers such as bKash, Nagad, and Rocket, sharing only the information necessary to complete transactions.
• Technology partners: With contracted technology partners for platform operations, security, and analytics services.
• Legal authorities: In response to a court order, legal process, or valid request from a government authority.
• Fraud prevention: With fraud detection and prevention agencies, in the interest of protecting you.
• Business transfers: In the event of a company merger or acquisition, though the new entity will also be required to follow this policy.

Outside of the above cases, your information is not shared with any third party without your prior consent.

6 Data Protection and Security

We apply industry-standard technical and administrative measures to keep your personal information secure:

6.1 Encryption

Our platform uses SSL/TLS encryption technology, which keeps all data transmitted between your device and our servers secure. Sensitive data stored on our systems (such as passwords and payment information) is protected with strong encryption.

6.2 Access Control

Only authorized personnel are granted access to your information, strictly on a need-to-know basis. All staff receive training on privacy protection and are bound by confidentiality agreements.

6.3 Regular Audits

Our security measures are regularly reviewed and tested. If any vulnerability is identified, corrective action is taken promptly.

Please note that no transmission of information over the internet can be guaranteed to be completely secure. We take every precaution, but users are also responsible for keeping their login credentials safe.

7 Cookie Policy

8betbd uses cookies and similar technologies on our website. Cookies are small text files stored in your browser that help improve the functionality of our platform.

7.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform, such as maintaining login sessions. These cannot be disabled.
• Functionality cookies: Used to remember your preferences and settings, personalizing your experience.
• Analytics cookies: Used to monitor and analyze usage of our platform, helping us improve our services.
• Security cookies: Used for fraud detection and to protect the security of the platform.

You can disable non-essential cookies by changing your browser settings. However, this may affect some functionality of the platform.

8 Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. General guidelines are as follows:

• Account information: May be retained for up to 5 years after the account is closed.
• Transaction records: Retained in accordance with financial regulatory requirements.
• Customer support records: At least 2 years from the date of communication.
• Security logs: As required for fraud prevention purposes.

Once the retention period ends, your information is securely deleted or anonymized so that you can no longer be identified.

9 Your Rights

You have the following rights regarding your personal information:

9.1 Right to Access

You may request to know what information we hold about you. We will provide that information within a reasonable time after verifying your identity.

9.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. We will make the correction as soon as possible.

9.3 Right to Erasure

Where there is no legal obligation to retain it, you may request the deletion of your information in certain circumstances. Please note that this request may not always be fulfillable while your account is active or under certain legal obligations.

9.4 Right to Restrict Processing

In certain circumstances you may ask us to restrict the processing of your information, such as during a dispute about its accuracy.

9.5 Right to Lodge a Complaint

If you have any concerns about how your information is being processed, you may contact us directly. We will take your complaint seriously and try to resolve it promptly.

To exercise any of the above rights, please email [email protected] or contact us via 24/7 live chat.

10 Protection of Minors

8betbd strictly does not provide services to anyone under the age of 21. We do not intentionally collect any personal information from minors. Age verification is mandatory during the registration process and we verify the age of all accounts.

If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.

11 International Data Transfers

Our servers and service providers may be located in various countries. If your information is processed or stored outside Bangladesh, we ensure that adequate security measures are in place in that country or organization to protect your information.

Any international data transfer is conducted in accordance with the standards of this privacy policy and is protected through appropriate agreements with the relevant parties.

12 Third-Party Links

Our platform may contain links to third-party websites. The privacy practices of these external sites are not governed by our policy and we are not responsible for them. Please review their privacy policies before visiting any third-party site.

Our game providers, including Pragmatic Play, Spribe, and JILI, follow their own privacy policies. When using their software and games, some technical information may be transmitted to their systems, which is necessary to ensure fair play.

13 Policy Changes

We may update this privacy policy from time to time. At least 14 days before any changes take effect, we will:

• Publish the updated policy on this page and change the "Last Updated" date.
• Send a notification about important changes to your registered email address.
• Display an alert when you log in to the platform.

Your continued use of our platform after the updated policy is published will be taken as your agreement to the revised policy. If you do not agree with the changes, please contact our customer support team.

14 Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us in the following ways:

For privacy-related requests, please include your account ID and registered email address so we can verify your identity quickly and assist you.